Jimmy Kwok

About

Senior Product Manager · Hong Kong

Senior Product Manager specializing in fiat-crypto payments, PSP integrations, card and bank-transfer payments, and regulated financial infrastructure. I've led products processing $3.5B+ in annual on/off-ramp volume across 20+ PSP integrations and 8+ jurisdictions, with experience spanning crypto, fintech, ecommerce, logistics, and marketplace SaaS.

I started out as a software engineer, co-founded and ran operations at a logistics startup, then moved into product. That path means I'm as comfortable in a compliance review or a pricing model as I am in a codebase or a customer interview.

Core skills

  • Fiat-crypto on/off-ramps
  • PSP, bank transfer & card integrations
  • KYC/KYB & AML/CFT flows
  • RFQ & pricing
  • Payment APIs
  • Product discovery
  • Agile delivery
  • Stakeholder management
  • SaaS billing & onboarding
  • Analytics-led optimization

Experience

  1. Senior Product Manager II · OKX

    Apr 2023 — Present

    Hong Kong

    • Promoted from Senior Product Manager I (Mar 2022 — Apr 2023).
    • Led integration of 20+ PSPs across bank transfer and card payment rails, supporting $3.5B+ USD in annual fiat-crypto on/off-ramp volume.
    • Partnered with Legal and Compliance to design KYC/KYB, deposit, and withdrawal flows aligned with AML/CFT requirements across 8+ jurisdictions.
    • Worked with liquidity providers to deliver real-time buy/sell quotes for fiat-to-stablecoin and fiat-to-crypto conversions with locked pricing for up to 30 seconds.

  2. Product Manager (Contract) · Serai by HSBC

    Mar 2021 — Mar 2022

    Hong Kong

    • Improved onboarding conversion from 38% to 70% through recorded-session analysis, user interviews, funnel fixes, and UX iteration.
    • Led research, design, and delivery of RFQ functionality, CometChat messaging, Auth0 login/registration, and Chargebee/Stripe billing capabilities.

  3. Product Manager (Contract) · Social Career (funded by HKJC)

    Nov 2020 — Mar 2021

    Hong Kong

    • Used Google Analytics and journey analysis to lift conversion by 25%.
    • Launched self-service school onboarding and volunteering management, increasing engagement by 40%.

  4. Product Manager (Contract) · Cazoo

    Nov 2019 — Apr 2020

    London, United Kingdom

    • Led an agile product team scaling logistics across 12 depots, 300 trucks, and 200 drivers.
    • Integrated Descartes to support 2-hour delivery slots, 600+ daily deliveries, and a 15% efficiency gain.

  5. Product Manager · Veeqo (acquired by Amazon)

    Jul 2016 — Nov 2019

    London, United Kingdom

    • Led product development for a shipping API processing 20M+ shipments annually across 15+ provider integrations for rates, labels, and tracking.

  6. COO · ParcelBright (acquired by Veeqo)

    Jun 2014 — Jan 2016

    London, United Kingdom

    • Built invoice reconciliation tooling saving GBP 200k annually.
    • Built lead-generation tooling sourcing 150k business leads, contributing to 75% of company revenue.

  7. Software Engineer · CMDHosting

    Apr 2009 — Jun 2014

    London, United Kingdom

    • Built and maintained customer-facing hosting and web systems, developing the technical foundation later applied across product and operations roles.

Education

B.Sc., Accounting and Financial Management · University of Surrey

2010 — 2013

Let’s talk

Always happy to trade notes on payments, crypto infrastructure, and building products inside regulated systems.

Get in touch